The policy and guideline related to  Refund and Cancellation  on this page is applicable for booking done thorough this website or Direct booking at the Homestay's office.

For Cancellation and Refund related Guidelines for other OTA like Goibibo, Make My Trip, Booking.com Agoda.com etc........
,Kindly refer the respective Online Portal Section  Relationg to Cancellation and Refund realted Policies and Guidelines. For other guidelines and info. this website is the Final. Policies & info on this website shall be always be latest from every where else.

Kindly Note : All Rates are Single Occupancy Basis

Pvt Rooms are (24 hours Basis) : it means if a Guest Books  for more than 1 day stay the guest can continously occupy the room until checkout.

For Dormitory (Shared Rooms) (24 Hours Basis):it means if a Guest Books  for more than 1 day stay the guest can continously occupy the room until checkout. The Dorms. are under CCTV Survelliance 24X7 for Guest's Safety.

P.s Dormitory has Free LockingSpace, The guest can lock the luggage and  leave the luggage behind .It is always under CCTV Survelliance.

 

Security Deposit admissible is For:

Pvt. Rooms -Rs.600/- irrespective of No. of  Guests for ( It is Refundable at Checkout) 

Single Bed in Dormitory( Shared Room) -Rs 299/-Per Guest/Per Booking ( It is Refundable at Checkout) 

However,

Security Deposit can be Charged against :

1)Over Dues, ( as per Actual )
2)Property Damage, (As per Retail Price of property damaged or Repair cost as per Host's Opinion)
3)Rule violations -Rs 100/ Instance
4)Misconduct or Bad Behaviour. - Full amount of Security Deposit 

 

The Fine Print

 important details guests should be aware of before they book:

 

Additional Conditions

  1. Please inform Best Homestay,Centrally located,Chandigarh,160018 of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

  2. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

  3. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

  4. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

  5. In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.

  6. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

  7. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travelers on dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be canceled on arrival.

  8. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

  9. Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

  10. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

  11. Spa and gym facilities at this property are unavailable.

  12. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

  13. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

  14. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

  15. Kindly Note:  Full Vacination Certificate is  Mandatory for stay in Hotels in Chandigarh. Vaccination Certificate / RTPCR Report (of last 72 Hours) in Mobile phone / Arogya Setu App will be sufficient and need not to insist for its hard copy.

  16. Before Check-in make sure u've Arogya Setu App,Govt.issued id,S.Dep.299/guest(UPI Apps.),Body temp.<99.1 F,. ( See Security deposit Related Guidelines Above.)

  17. Check e-mail/whatsapp/ Sms.for Further information for your stay.

  18. Before you book kindly confirm: At Host descretion a Rapid Antigen Test at your cost. Will be done before checkin at the front desk of homestay under cctv surveillance.all communication on cell phone before that time( To maintain social distancing). This is for our guests good experience and well being

 

 GENERAL TERMS AND CONDITIONS 

  1. The primary guest must be at least 18 years of age to be able to check into the HomeStay.  

  2. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the HomeStay. 

The identification proofs accepted are:

  • Aadhar Card,

  • Driving License,

  • Voter ID Card, and

  • Passport. 

Important Note: Without Original copy of valid ID the guest will not be allowed to check-in.
 

  1. PAN card is not accepted as a valid ID card.  

  2. Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.  

  3. Extra Single Bed/Folding Bed will be provided for triple occupancy bookings. 

  4. Pets are not allowed in the HomeStay premises.  

  5. Should any action by a guest be deemed inappropriate by the HomeStay, or if any inappropriate behaviour is brought to the attention of the HomeStay, the HomeStay reserves the right, after the allegations have been investigated, to take action against the guest.  (Penal Charges would be Full Amount of Security Deposit and Next Day Check Out Without Refund)

  6. There  may be different policies for specific times during the year. 

  7. Guests shall be liable for any damage, except normal wear and tear to HomeStay assets. Guest shall keep the HomeStay room in a good condition and maintain hygiene and cleanliness.  ((As per Retail Price of property damaged or Repair cost as per Host's Opinion)

  8. Certain policies are booking specific and are informed to the customer while making the booking.  

  9. No Smoking/No Drinking/No Drugs Policy for Best HomeStay: We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms.( Penal Charges Rs. 100/ Instance)

  10. Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, Best HomeStay will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options  

  11. No Weapon/Knifes/Contraband/Explosive/Inflammable Substance Allowed in Homestay Premises.(If found -Immidiate explusion from Homestay Premises without Refund and  Full Security Deposit Charged)

  12. No Anti Social elements ,Fugitives from law, Criminals etc. allowed( Penal Charges would be  Immidiate explusion from Homestay Premises without Refund and  Full Security Deposit Charged)

  13. As we continue to strive to improve our services, Best HomeStay may reach out to guests to get a feedback of their experience through calls or messages

 

Kindly Note : All Rates are Single Occupancy Basis

Pvt Rooms are (24 hours Basis) : it means if a Guest Books  for more than 1 day stay the guest can continously occupy the room until checkout.

For Dormitory (Shared Rooms) (24 Hours Basis):it means if a Guest Books  for more than 1 day stay the guest can continously occupy the room until checkout. The Dorms. are under CCTV Survelliance 24X7 for Guest's Safety.

P.s Dormitory has Free LockingSpace, The guest can lock the luggage and  leave the luggage behind .It is always under CCTV Survelliance.

 

Security Deposit admissible is For:

Pvt. Rooms -Rs.600/- irrespective of No. of  Guests for ( It is Refundable at Checkout) 

Single Bed in Dormitory( Shared Room) -Rs 299/-Per Guest/Per Booking ( It is Refundable at Checkout) 

However,

Security Deposit can be Charged against :

1)Over Dues, ( as per Actual )
2)Property Damage, (As per Retail Price of property damaged or Repair cost as per Host's Opinion)
3)Rule violations -